Delivery information

If you have received a delivery notice but your shipment has not arrived yet, please check your local post office. The parcel might be mishandled by your local postal services.

Customer support

FAQ

Frequently Asked Questions

Fuugu dishwasher tablets are a simple and easy-to-use solution that tackles the dirtiness and grime that is constantly accumulating inside your dishwasher.

(And no, your dishwasher is not self-cleaning like most people believe!)

Fuugu Dishwasher Tablets clean your entire dishwasher, even the places you can’t see! It gets into your dishwasher’s filter, spray arms, pump and valve, drain, and recirculation hoses. Fuugu eliminates bacteria, mould, and food waste that causes your dishwasher to emit unpleasant smells.

Note: Fuugu Dishwasher Tablets are for cleaning your dishwasher, not dishes.

Before you get your machine running like new with Fuugu, here are a few tips for using your new dishwasher tablets:


  1. Add Fuugu Dishwasher Tablets

    Pop a Fuugu tablet inside your empty dishwasher either in the main section or inside the usual detergent tray.

    Do not use your Fuugu Tablets with dishes - make sure your dishwasher is empty

  2. Start a regular cleaning cycle

    Pick your usual wash cycle and then just sit back and relax whilst your Fuugu tablets restore your dishwasher to its original cleanliness so it can perform as if it was brand new.

  3. Admire your sparkling Dishwasher

    After the regular washing cycle your dishwasher will be cleansed from mold, bacteria and other contaminants with no scrubbing or disassembling of the machine required. It has never been that easy!

  4. Repeat every month

    Your Fuugu purchase includes 6 Fuugu tablets, thus covering your dishwasher cleaning needs for half a year. Repeat this process around the same time each month to keep your dishwasher spotless and working at its absolute best.

We know that you will love using Fuugu Dishwasher Tablets as soon as you see the results…


But here are some of the benefits you can look forward to in the meantime:

Improved Dishwasher Performance

Fully cleans your dishwasher (even in the places you can’t see) and gives you sparkling results after every single load.


Long-Lasting Results

Just one Fuugu tablet once per month is needed to maintain your dishwasher’s cleanliness.


Fresh Lemon Scent

Fuugu Dishwasher Tablets eliminate unpleasant smells within your dishwasher after just one use.


Biodegradable & Eco-Friendly

Fuugu tablets are made of natural and safe materials, perfect for the whole family. They’re much better for your health and the earth than products that use harsh chemicals.


Composition / Information on Ingredients
Ingredient name CAS number Position % w/w

Sodium carbonate

497-19-8

20-50

Sodium disilicate

1370-28-5

10-30

Sodium Percarbonate

497-19-8

<15

Nonionic surfactant

6939-49-6

<10

Polyacrylate Copolymer

52255-49-9

<5

Perfume: Lemon

/

<1

You can check your order status by entering your email address used for the order and/or your tracking number here: https://fuugu.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@fuugu.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-12 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
South Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Liechtenstein
12-18 d.
Japan
10-14 d.
United States 8-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
South Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Liechtenstein 12-18 d.
Japan 10-14 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open the tracking page
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Fuugu shipping fee is $4.95

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.

STEP 1. Look for order confirmation number in your email

STEP 2. Fill the “Order number” field above with your order confirmation number.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (985) 401-6644