Delivery information
If you have received a delivery notice but your shipment has not arrived yet, please check your local post office. The parcel might be mishandled by your local postal services.
Customer support
FAQ
Fuugu Dishwasher Cleaner Tablets: What are they?
Fuugu dishwasher tablets are a simple and easy-to-use solution that tackles the dirtiness and grime that is constantly accumulating inside your dishwasher.
(And no, your dishwasher is not self-cleaning like most people believe!)
Fuugu Dishwasher Tablets clean your entire dishwasher, even the places you can’t see! It gets into your dishwasher’s filter, spray arms, pump and valve, drain, and recirculation hoses. Fuugu eliminates food waste, sludge, and other filth that causes your dishwasher to emit unpleasant smells.
Note: Fuugu Dishwasher Tablets are for cleaning your dishwasher, not dishes.
How to use Fuugu?
Before you get your machine running like new with Fuugu, here are a few tips for using your new dishwasher tablets:
-
Add Fuugu Dishwasher Tablets
Pop a Fuugu tablet inside your empty dishwasher either in the main section or inside the usual detergent tray.
Do not use your Fuugu Tablets with dishes - make sure your dishwasher is empty
-
Start a regular cleaning cycle
Pick your usual wash cycle and then just sit back and relax whilst your Fuugu tablets restore your dishwasher to its original cleanliness so it can perform as if it was brand new.
-
Admire your sparkling Dishwasher
After the regular washing cycle your dishwasher will be cleansed from gunk, food stains, and other filth with no scrubbing or disassembling of the machine required. It has never been that easy!
-
Repeat every month
Your Fuugu purchase includes 6 Fuugu tablets, thus covering your dishwasher cleaning needs for half a year. Repeat this process around the same time each month to keep your dishwasher spotless and working at its absolute best.
What are the benefits of using Fuugu Dishwasher Cleaning Tablets?
We know that you will love using Fuugu Dishwasher Tablets as soon as you see the results…
But here are some of the benefits you can look forward to in the meantime:
Improved Dishwasher Performance
Fully cleans your dishwasher (even in the places you can’t see) and gives you sparkling results after every single load.
Long-Lasting Results
Just one Fuugu tablet once per month is needed to maintain your dishwasher’s cleanliness.
Fresh Lemon Scent
Fuugu Dishwasher Tablets eliminate unpleasant smells within your dishwasher after just one use.
What are the ingredients of Fuugu Dishwasher Cleaning Tablets?
| Composition / Information on Ingredients | ||
| Ingredient name | CAS number | Position % w/w |
|
Sodium carbonate |
497-19-8 |
20-50 |
|
Sodium disilicate |
1370-28-5 |
10-30 |
|
Sodium Percarbonate |
497-19-8 |
<15 |
|
Nonionic surfactant |
6939-49-6 |
<10 |
|
Polyacrylate Copolymer |
52255-49-9 |
<5 |
|
Perfume: Lemon |
/ |
<1 |
YOUR Fuugu ORDER / DELIVERY STATUS AND SHIPPING
Where is my Fuugu order?
You can check your order status by entering your email address used for the order and/or your tracking number here: https://fuugu.com/tracking
I HAVE COMPLETED THE ORDER BUT DID NOT RECEIVED MY ORDER CONFIRMATION
There are multiple reasons as to why you may not have received your order confirmation:
- It is possible that you have entered your email address incorrectly.
- Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
- The order process may have not been completed correctly.
If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.
CAN I CHANGE MY ADDRESS?
As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.
HOW CAN I CANCEL MY ORDER?
If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.
However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.
CAN I CHANGE MY ORDER?
As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.
HOW CAN I GET MY INVOICE?
Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@fuugu.com
WHEN WILL MY ORDER ARRIVE?
The processing time for orders is 1-2 business days. After that, delivery times are as follows:
Estimated delivery times / country in business days:
Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.
**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**
Please read our shipping policy for more information.
HOW CAN I TRACK MY ORDER?
Please follow these instructions:
-
Copy either your:
- order number,
- tracking number or
- email address.
- Open the tracking page
- Paste any of the information mentioned above into the designated field on the page and press “track.”
- You can now track your order status.
HOW MUCH DOES THE SHIPPING COST?
Fuugu shipping fee is $4.95
RETURNS AND CLAIMS
HOW CAN I RETURN MY Fuugu PACKAGE?
Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:
Return shipping will have to be covered by the customer and any related fees will not be compensated by us.
Read more about our return policy here: Return Policy
HOW LONG DOES IT TAKE TO PROCESS MY REFUND?
We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.
How to find your order number?
STEP 1. Look for order confirmation number in your email
STEP 2. Fill the “Order number” field above with your order confirmation number.
If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.